Enhancing the reading and understanding of lab test results via an intuitive digital platform for patients and medical staff.
Amidst the COVID era, I noticed a common frustration among patients struggling to decipher their lab reports, highlighting a significant usability issue. Recognizing this prevalent pain point sparked the inception of a project focused on enhancing the readability and interpretation of these reports.
Excerpts from lab reports show problems like hard-to-read content and lack of content hierarchy, making it tough for patient to understand results quickly and without doubts.
Addressing the intricate landscape of lab test reports, the challenge was to simplify complexity while empowering users to better comprehend and navigate their medical data.
Photo by National Cancer Institute on Unsplash.
I researched user experiences, conducted competitive analysis, and analyzed 100+ lab test reports to identify usability issues. The result is a patient-centric UX/UI, offering clarity and empowerment in interpreting lab test results.
Delving into existing lab test reports and conducting a comprehensive competitive analysis laid the groundwork for understanding current dynamics, paving the way for innovative improvements.
Interviews and surveys with users provided invaluable insights, ensuring that the redesign catered to the specific needs, preferences, and challenges faced by individuals interacting with lab reports.
The competitive analysis uncovered strengths in robust data visualization within digital solutions available in the market. However, prevalent platforms lean more towards consumer-oriented models, focusing on self-initiated tests for at-home use, often with medical limitations.
This leaves a void in professional-grade platforms catering to more advanced lab tests related to diseases. Opportunities lie in bolstering professional focus by integrating healthcare providers and labs, enhancing communication, ensuring interoperability, and diversifying patient access options across print and digital formats.
Clarity Enhancement :
Streamlining test components visually for universal understanding and rapid assimilation by healthcare professionals, optimizing time.
Patient Empowerment :
Tailoring insights to individual health profiles, delivering personalized results, and offering educational resources for comprehensive comprehension.
Professional Integration:
Integrating doctors and labs, improving interoperability, and leveraging AI for efficient communication, contributing to accurate diagnoses.
I implemented a hierarchy system, progressive disclosure, and enhanced visual elements to make reports more scannable and easily understood at a glance, saving time and energy for both patients and healthcare professionals.
I conducted some research to get a comprehensive overview of all possible test component types, aiming to identify the clearest and most understandable formatting for each. This exploration focused on maintaining alignment with traditional representation modes and medical content standards.
I used a tree diagram to categorize test results based on type and formatting needs, serving as a tool to understand the variety of UI cards required for representing test components.
Result UI cards are formatted differently based on the type of test component, ensuring clear representation and understanding.
I incorporated distinct color indicators to ensure a straightforward understanding of test results, preventing any potential misinterpretation.
I introduced simplified terms and icons to enhance health literacy, making medical information more accessible and understandable for users.
The UI adopts progressive disclosure, offering users a clutter-free experience by providing additional information through links only when needed. This ensures a balance between simplicity and detailed insights.
Progressive disclosure is employed to reveal or hide lab report details and context, ensuring a clean and uncluttered user interface.
I implemented a streamlined approach to presenting test summaries, encapsulating outcomes, health implications, and follow-up suggestions. Furthermore, the system evaluates patient risk, drawing insights from test results and individual profiles, resulting in personalized recommendations.
I focused on empowering patients through strategic design, incorporating contextual information, educational resources, and user-friendly terminologies, fostering an environment where users feel informed and in control.
Each test component can be explored with informative links for in-depth views.
Each test report and its components come with educational resources, presented in easy-to-understand language, complemented by images and videos, promoting patient understanding.
I imagined detailed patient medical profiles, encompassing personal information, medical conditions, allergies, and current treatments. The seamless integration of this data with labs and doctors enhances diagnostic precision and personalizes healthcare.
I designed an effortless system to track and compare health trends over time, empowering patients with a deeper understanding of their evolving health and medical conditions through clear data visualization.
The platform allows the visualization of biomarkers over time with informative charts, providing patients with a comprehensive overview of their health trends and conditions.
Test results can be easily compared with previous ones, providing a holistic view while reading a lab test.
I conceptualized the "health journal sharing" feature to streamline communication, automatically syncing and sharing reports with designated healthcare providers and relatives. This establishes secure channels for users to send, receive, and comment on reports, ensuring efficient collaboration and enhanced healthcare interactions.
Users can precisely configure sharing options, ensuring a secure and confidential exchange of health data.
Automated chatbots handle routine requests, reducing the time lab staff spends on phones and emails, while complex inquiries receive personalized attention, optimizing resources and cutting costs.
I guaranteed a user-friendly experience with mobile-responsive designs and A4 printable options, catering to diverse user preferences.
Users can effortlessly print any lab report in clear black and white A4 format, maintaining the clarity and content hierarchy of the digital version.
I crafted import/export features, streamlining the process for healthcare providers and users to effortlessly import lab reports from various sources into their systems. This facilitates easy export, printing, or downloading of data in multiple formats (CSV, A4 PDF, and others), ensuring a seamless and efficient data transfer for enhanced accessibility.
I crafted a design system that maintains a professional aesthetic, resonating with the medical sector, while prioritizing a clean and simple UI for an enhanced user experience.
I carefully curated the tone of voice to convey a professional and trustworthy image, reflecting a serious commitment to quality healthcare. The chosen color palette, featuring dark blue and light greys, was selected to cultivate a clean and medical aesthetic, aligning with Bioflow's dedication to precision and excellence.
I crafted a logo with a design reminiscent of tissues observed through a microscope, capturing the essence of Bioflow's connection to biology and visual clarity.
The final solution transforms lab reports, making them scannable and accessible. Patients are empowered with personalized insights, fostering a deeper understanding of their health. This seamless integration facilitates effective communication, elevating the overall user experience. My key learning: user-centric design in healthcare is transformative.
